Warranty Old
The BlackWolf Warranty
At BlackWolf, we take great pride in the knowledge that we design our adventure gear with high quality and durable fabrics, hardware and a high level of attention to detail. It's important to us you get the most out of using our products and enjoying your time outdoors.
Sometimes we may get it wrong, so our promise to you is we will resolve it if it’s not up to our standards. If you want to make a warranty claim, please complete the form further down on this page - 'Warranty Request'.
For a general overview, you can check out our BlackWolf warranty promises for each product:
Packs and Luggage - Limited Lifetime
Sleeping bags - Limited Lifetime
Mats and Pillows - Limited Lifetime
Furniture - Limited Lifetime
Tents, Shelters and Swags - 3 years
Coolers - 12 months
Can I register my product on your site?
No need! We'll keep your purchase details on hand so if there's any problems, we can help you out quickly.
What's not covered under your warranty?
One of our favourite parts of adventures is embracing the extreme and taking on new challenges. It also means that your gear might come up against some natural wear and tear. Maybe it’s your tent in a storm. A bag that’s travelled every continent. Or, a conveyer belt that’s a bit rough on your luggage.
When your gear or equipment has reached its lifetime through natural wear and tear, we’re unable to cover that under the BlackWolf warranty policy. Please not our warranty does not cover incorrect use or mishandling of the product.
What does "Limited Lifetime" mean?
We're sure you can appreciate that not everything lasts forever, however it should last for its intended purpose for a duration that exceeds most other brands. Think of it like this - if a seam suddenly breaks open or a zipper fails on your backpack, we promise to sort it out.
However, it doesn’t cover wear and tear. Things like damage in transit by baggage handlers, storm damage that breaks a tent pole, or that the product has just worn out through excessive use, it's reached the end of its life.
Do you offer repairs under warranty?
Absolutely! In some warranty cases, there is the opportunity to repair your product where we are sure it will go back to functioning as it should. It also means your product won't end up in landfill (bonus!). In these cases, we will refer your product to one of our Authorised BlackWolf Repairers.
If you are having your product repaired under warranty, BlackWolf will cover the cost of the repair and shipping.